Lets Talk
  • ISO 27001 Aligned
  • ISO 9001 Certified
  • GDPR Compliant
IT Operations & Helpdesk Outsourcing Services
TechPulse – Tech Operations Pod by ISHC
Modern businesses depend on technology running reliably at all times. System downtime, unresolved tickets, or delayed releases can disrupt operations, impact customers, and slow growth.

TechPulse by ISHC delivers professional IT operations outsourcing services that keep your
technology environment stable, responsive, and monitored. We manage day-to-day technical
operations, so your internal teams can focus on product innovation, strategic planning, and business
expansion.

With structured workflows, experienced support teams, and SLA-driven performance, TechPulse ensures your systems remain operational, secure, and continuously supported.

Why Choose TechPulse for IT Operations Outsourcing

Operations-Focused Tech Support

TechPulse is not a development or engineering delivery service. Our teams specialize in IT operations, system support, monitoring, and quality assurance — the critical layer that ensures technology works smoothly after deployment.

SLA-Backed Reliability

We operate with clearly defined service-level agreements, response times, and performance metrics that give you predictable and measurable outcomes.

Scalable & Cost-Efficient Support

Whether you need a small helpdesk team or full-scale IT operations coverage, TechPulse scales without the cost and complexity of maintaining in-house support infrastructure.

Our IT Operations Services

L1 / L2 Helpdesk Support

We provide structured Level 1 and Level 2 technical support for incident handling, user issues, troubleshooting, and escalation management — ensuring faster resolution and minimal disruption.

System Monitoring & Incident Response

Continuous monitoring helps identify issues before they impact users. TechPulse tracks system health, performance indicators, and alerts to maintain operational stability.

QA Testing Support

Our QA teams support functional testing, regression testing, and validation during updates and releases — reducing post-deployment issues and improving reliability.

Release & Deployment Support

TechPulse assists with release coordination, verification, and post-deployment checks to ensure smooth transitions and minimal downtime

Benefits of Outsourcing IT Operations

Improved System Stability

Dedicated operations teams focus on uptime, monitoring, and incident response.

Reduced Operational Overhead

Avoid the cost of maintaining in-house support teams, tools, and on-call rotations.

Faster Response & Resolution

Structured escalation paths ensure TechPulse reacts quickly when issues arise.

Focus on Product & Growth

Your internal tech teams spend time building and improving — not firefighting.

Industries We Support

E-Commerce

Platform uptime, incident response, release support

Technology & SaaS

Application support, monitoring, QA validation

Healthcare

Support systems, monitoring, and QA assistance

Finance & FinTech

System stability, controlled operations support

Enterprise Services

Internal IT operations and user support

Each engagement is customized based on system complexity, risk level, and operational requirements.
Guaranteed Outcomes
  • < 4-hour ticket response SLA
  • 99.9% uptime monitoring support
  • Faster issue resolution cycles
  • Reduced operational downtime
Frequently Asked Questions
What is IT operations outsourcing?
It involves outsourcing system support, monitoring, helpdesk, and operational maintenance to ensure technology environments remain stable and responsive.
TechPulse focuses on post-deployment operations, support, monitoring, and QA — not building or coding software.
Yes. We work with your ticketing systems, monitoring tools, documentation, and escalation frameworks.
Yes. TechPulse follows access controls, monitored workflows, and compliance-aligned processes to protect systems and data.
Keep Your Technology Running Smoothly with TechPulse

Our experts assess your current IT operations and design a scalable, SLA-driven support model aligned with your business needs.

Let TechPulse by ISHC manage your IT operations — so your business stays online, responsive,
and ready to scale.

Get Requirement Analysis
Book a Consultation