- ISO 27001 Aligned
- ISO 9001 Certified
- GDPR Compliant
Customer Support Outsourcing Services
Every customer interaction shapes how your brand is perceived. Whether it’s a phone call, live chat,
or email conversation, consistency, empathy, and speed matter.
Customer support is not one-size-fits-all. AssistIQ teams are experienced across eCommerce, SaaS, finance, telecom, healthcare, and service-driven businesses. Our support models align with your workflows, SLAs, escalation paths, and brand tone.
As customer volume grows, hiring internally becomes costly and slow. AssistIQ enables instant scalability — allowing you to expand or reduce support capacity without infrastructure, hiring, or training overhead.
Today’s customers expect immediate responses. AssistIQ operates across multiple time zones to provide round-the-clock support, ensuring your customers never wait and your operations never pause.
Every interaction handled by AssistIQ follows strict data security and compliance protocols. Our workflows align with ISO 27001, ISO 9001, and GDPR standards, protecting your customer data and brand reputation at every level.
Our Core Customer Support Services
Our trained agents handle customer queries, feedback, appointment scheduling, retention calls, and follow-ups with professionalism and empathy. The focus is on resolution, not just response.
From basic troubleshooting to advanced issue resolution, AssistIQ provides tiered technical support using your CRM, knowledge base, and ticketing systems to ensure fast and accurate assistance
Live chat is the fastest-growing support channel. Our agents deliver real-time, friendly, and attentive assistance that improves customer satisfaction and builds trust.
Timely and well-structured email responses strengthen brand credibility. We manage inquiries, escalations, follow-ups, and feedback with consistent quality control.
Our support teams assist with scheduling, coordination, data updates, task tracking, and follow-ups — helping you operate efficiently at optimal cost.
Order management, returns, post-sales support
User onboarding, ticket handling, troubleshooting
Patient assistance, appointments, records coordination
Account queries, KYC support, claims assistance
Bookings, itinerary changes, customer communication
Subscription support, network issue resolution
Property inquiries, site visits, tenant coordination
How AssistIQ Works
Your support operations run as an extension of your brand — powered by ISHC infrastructure.
By combining trained agents, standardized processes, and real-time monitoring, AssistIQ delivers
faster resolution, consistency, and higher satisfaction
